HP Innovation Journal Issue 03: Summer 2016 | Page 18

INNOVATION SPOTLIGHT The HP customer experience transformed HP Graphics Solutions Services is innovating for customer success by Oanh Phuong, VP and General Manager for Graphics Solutions Services, HP HP Smart Uptime Kit HP Graphics Solutions Services (GSS) strives to provide the right service, at the right time for any Graphic Solutions Business (GSB) customer application. By gaining a deep un- derstanding of our customers’ environments and business goals, we are able to fine-tune our service offerings to provide customers with predictable business operations and a best-in-class cost structure. Our goal is to deliver a differentiated experience at every touch point to drive our customers’ and HP’s long-term success. Accessible anytime, anywhere, this kit enables customers to effectively manage their inventory of uptime spare parts. HP Visual Remote Guidance T hree years ago, HP GSS embarked on an exciting multi-year journey to trans- form the service business from traditional reactive support to a proactive service model, creating a competitive advantage for our customers in driving the best business outcome. The three key pillars of our transformation are: 1. Adapt a customer-centric culture and engage- ment model that