HP Innovation Journal Issue 15: Summer 2020 | Page 33

PHOTOGRAPH COURTESY OF HP (BELOW) Another way to get more patients access is to get more doctors to adopt telehealth as a normal part of their healthcare offerings. The pandemic caused federal regulators in charge of setting Medicare and Medicaid reimbursement rates to increase payments to doctors for providing telehealth, creating incentives that make virtual care an option for many more older Americans. Geisler, the Florida retiree, says she scheduled appointments for online visits with two specialists after that first online rheumatology visit. “COVID-19 definitely brought virtual visits to the front of my mind,” she says. “Why go in if I don’t have to?” “ This isn’t just about responding to COVID-19 lockdowns. Digital health can help us address the many healthcare challenges that are staring us in the face—if we get it right.” —Frances Ayalasomayajula, HP Head of Population Health Worldwide PHOTOGRAPH BY INNOVATION/ SUMMER 2020 31