HP Innovation Journal Issue 08: Winter 2017 | Page 8

Print holds a unique position at the crossroads of work and life, blending the digital and physical worlds. — Enrique Lores, President Imaging & Printing Business, HP capabilities. The technology is unique in that it can inspect outbound network connections typically abused by malware, determine what is normal and then stop suspicious activity. If compromised, it will automatically trigger a reboot to initiate HP SureStart self-healing procedures, all without IT intervention. You can learn more about secure printing and the HP innovations that make it possible by visiting the new CRN CloseUp about rein- venting security. At HP Print, sustainability fuels our inno- vation and growth. From our suppliers to our supplies, we take great care to make sure we leave a positive impact on the planet. In Haiti, HP created a new demand for recycled plastic bottles by using them to make ink cartridges, boosting the economy and cleaning up the island. And HP’s line of Envy Photo Printers offers consumers the first printing system where everything — from the printer, to the cartridge, to the paper—is manufactured with closed-loop recycled plastic. We think the print business offers an amazing opportunity to help our customers on their own journeys with new tools and ways to connect with customers. We believe in the power of print to connect people with inspiration and ideas. As the world evolves to digital, print is coming back to complement this shift. For us, the future of print means growth.  8 Innovation Journal · Issue 8 · Winter 2017 Our fast-unfolding future, imagined by S  hane Wall, Chief Technology Officer, HP and Global Head, HP Labs M egatrends research at HP, discussed in this issue (see page 30, plus the focus of Innovation Journal Issue 6), is fundamental to the way we explore, ad- vance, and develop technology at HP Labs. Our Megatrends work is about finding our purpose not in technology but in humani- ty — looking at where things are headed in the world around us, and how technology innovation can make a difference. Rapid urbanization, changing demograph- ics, hyper globalization, accelerated innova- tion: Each of these megatrends presents a formidable area of research and a fertile field for inventors, problem-solvers and makers. For HP and our channel partners, it’s crucial that we understand how megatrends and disruptive technologies will shape our ex- periences over time. How we can harness technologic breakthroughs to impact and respond to these trends. And in doing so, transform not just business, but every aspect of the human experience. Accelerated innovation and game-changing technologies As we consider the ways accelerated innova- tion will change the landscape, three catego- ries of disruptive technologies can serve as a framework for discussion. They are artifi- cial intelligence and machine learning; cyber trust and security; and digital manufacturing. In this article, I’ll provide a brief overview of these categories as they inform our product development and present opportunity for HP and our partners. 1. Artificial intelligence and machine learning The notion of artificial intelligence is hardly new; our industry has been pursuing the po- tential of artificial intelligence (AI) for almost 40 years, through a number of hype cycles. But we’re now at a point where the algo- rithms, compute capabilities, and exponen- tially increasing flow of data are turning the AI vision into reality. As an industry, we’re at the tip of the iceberg with big data: collecting immense amounts of information, and using advanced analytics to sift through and find meaning. Where AI will gain game-changing traction, however, is in the rise of machine learning. Machine learning helps AI to actually digest that data: identifying patterns that help us see meaning. Early AI applications are ar- riving in the form of bots, already in customer service engines and collecting information to continuously refine their performance. AI in products helps vendors and custom- ers know in advance when a product is going to fail: when a battery is low, or a display is burning out, or a motor needs service. As we embed this technology in personal systems and printers, we empower HP and our part- ners to come in and solve a problem before it becomes a breakdown and fix an immediate issue. It’s an example of the deeper customer engagement made possible by the “every- thing as a service” era that increasingly de- fines vendor-customer relationships. 2. Cyber trust and security Unfortunately, innovation is not the exclu- sive domain of the good guys. Some of the security threats on the horizon are going to Over the next 30 years how we live, where we live, and how we work is all going to change in a profound way. — Shane Wall, Chief Technology Officer for HP, Global Head of HP Labs